Terms and Conditions

These Terms & Conditions outline the rules and regulations for placing an order with Balloons by Hayley.

By placing an order, you agree to abide by these terms. Please read them carefully before confirming your booking.

1. Booking & Confirmation

To secure your booking, you must:

  • Provide full event details, including the event date, time, location, and the type of balloon display required.
  • Agree to the proposed design and receive a detailed quote/invoice.
  • Pay a non-refundable booking fee to confirm your order. This booking fee secures your event date and is deducted from the total price.

Your order is only confirmed once the booking fee is received and you have received a confirmation email or message.

2. Payment

  • A non-refundable booking fee is required at the time of booking to secure your date and design.
  • The remaining balance is due in full two weeks before the event date unless otherwise agreed upon.
  • Payments can be made via bank transfer.
  • If full payment is not received within the required time, your booking may be cancelled, and the booking fee will not be refunded.

3. Delivery & Installation

  • Delivery and installation are available across the Suffolk and Essex border as part of a full installation package.
  • Delivery fees apply for locations outside of Halstead. These will be confirmed at the time of booking.

All installations are done at the scheduled time, and the setup will be completed within the agreed time frame. If the event location is not ready or accessible as agreed, additional charges may apply.

4. Cancellations & Rescheduling

  • Cancellations made more than two weeks before the event will result in the loss of the booking fee, but the balance will not be charged.
  • Cancellations made within two weeks of the event will incur a cancellation fee equal to the full event total.
  • If you need to reschedule your event, I will do my best to accommodate the new date. However, availability is not guaranteed, and additional fees may apply.

5. Balloon Care & Safety

  • Balloon care instructions will be provided if you choose to collect balloons. It’s essential to follow these instructions to ensure the longevity and safety of your balloons.
  • Balloons are to be kept away from heat sources, sharp objects, and direct sunlight to avoid popping or degradation.
  • Children should always be supervised around balloons. Uninflated balloons or broken pieces are a choking hazard.
  • Foil balloons must not be near electrical wires or power lines, as they conduct electricity.

6. Liability

  • Balloons by Hayley is not responsible for any injuries, accidents, or damage caused by the misuse of balloons after installation or collection.
  • I am also not responsible for any damage to the venue or surrounding property due to the natural lifespan of balloons or unforeseen circumstances (e.g., extreme weather conditions for outdoor installations).

7. Unforeseen Events

In the event of circumstances beyond my control (such as extreme weather conditions, natural disasters, or other emergencies), I may need to reschedule or cancel your booking. In such cases, the booking fee will be refunded, or I will work with you to find an alternative date.

8. Changes to Your Order

  • Once the final balance is paid (two weeks before your event), no major changes can be made to your order.
  • For any simple changes (such as vinyl adjustments or minor design tweaks), I will do my best to accommodate these, as long as they do not require additional stock or resources.

9. Privacy & Data Protection

Your personal information will be kept confidential and used solely for the purpose of processing your order. I may occasionally send you emails about new ranges, upcoming offers, or newsletters. You can opt out of marketing communications at any time by following the unsubscribe link in my emails or contacting me directly.

10. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms will be resolved through negotiation or, if necessary, in the courts of England and Wales.

By placing an order with Balloons by Hayley, you confirm that you have read, understood, and agreed to these Terms & Conditions.