Ordering and Frequently Asked Questions

The more notice the better, especially during busy seasons! I recommend booking at least 4-6 weeks in advance for installations to avoid disappointment.

Absolutely—if I have space, I’ll always try to fit you in. Drop me a message to check.

I only offer delivery as part of a full installation at your venue. Smaller designs and collections are available for pick-up from my location in Halstead. I’ll always let you know what’s possible based on your order.

Yes—for certain designs, collection is available from my location in Halstead. I’ll let you know if your order is suitable for collection. My designs are big, so please ensure you have a suitably sized vehicle for collection.

Balloons can last a week—sometimes even longer—especially when kept indoors and away from direct heat or sharp objects. Outdoor balloons are more affected by weather, but I always use high-quality materials to give you the best longevity possible.

If you're collecting your balloons, care instructions are provided so you know exactly how to look after them once they leave me.

Yes! I offer balloon styling for launches, parties, brand activations, and more. Head to my Corporate Balloon Styling page for details.

Yes—a non-refundable booking fee is required to secure your date for installations. The remaining balance is due 2 weeks before your event.

I understand things happen! If you need to cancel, please let me know as soon as possible. Booking fees are non-refundable, but I may be able to move your booking to another date, subject to availability.